Help Desk Technician
Help Desk Technician
Bank of Botetourt has an open position for a full-time Help Desk Technician. Qualified candidates should have one or more years related experience in the IT field. A degree or relevant certification is preferred.
Candidate will be responsible for the following:
Ability to convey a strong presence, professional image, and deal confidently with complex technical problems in person, on the phone, email, helpdesk tickets, or remote tools.
Install software, hardware and peripheral components such as monitors, keyboards, printers, scanners, network interface cards, and disk drives.
Maintains security and appropriate permissions on systems.
Maintains change control and testing processes for modifications to assigned software, hardware, tools, and systems.
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications, and publishing relevant self-help information in a knowledge base to support end users and reduce overall ticket volume.
Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
Interact with IT management frequently through timely reporting of operational activities, and with all employees on support issues and needs assessments.
Ability to troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications
Ability to demonstrate strong analytical and troubleshooting skills and world class service to our users
Qualifications
1+ year related experience or intuitive interest in IT field; degree or relevant certification preferred.
Proven customer service and problem solving skills, providing remote support services
Excellent verbal, written and interpersonal communication skills required
Ability to work with all levels of management under pressure and strict deadlines
A strong commitment to a team culture and positive attitude is required
Current operational experience with Microsoft Windows 10.
Working knowledge of Microsoft products, Citrix, and VMWare technologies strongly preferred.
Bank of Botetourt offers a comprehensive and competitive salary and benefits package.
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Member FDIC