Infusion/ Coder Specialist
Charlotte Gastroenterology & Hepatology
Charlotte, NC
Full-time
Health Care Provider
Posted on October 29, 2019
Charlotte Gastroenterology & Hepatology is hiring an Infusion/Coder Specialist in our Mooresville office.
Essential Job Functions:
- Identify upcoming infusion visits via the schedule.
- Verify infusion benefits.
- Obtain prior authorization for infusions.
- Code and bill infusions.
- Work insurance AR and follow up for infusions.
- Assist patients completing online applications for copay assist programs.
- Submit EOB and balances to copay assist programs online.
- Communicate well with clinical team to inform of authorizations approved.
- Fax documents as required.
- Charge entry.
- Respond to voicemail and email communications.
- In the absence of the department manager, monitor staff and be available for questions.
- Assist staff with any questions and concerns.
- Assist in training of new CBO employees in Customer Service (phone presence) and Practice Management System.
- Assist staff with escalated calls of patient concerns.
- Inform CBO Manager and Assistant CBO manager to any staff issues or concerns.
- Identifies and reports to CBO Manager any problems to ensure quality patient service.
- Special projects and meetings, as needed.
- Handle basic issues with computers, phones, credit card machines and printers for billing staff before routing to Assistant CBO Manager or CBO Manager for routing to IT department.
- Maintain the staff birthday list and the kitchen rotation list.
- Assist CBO manager in keeping track of office supplies needed.
- Assist with staff morale – potlucks, seasonal team building activities and suggestions.
- Maintain strictest confidentiality.
- Maintain fair judgement and decision making that complies with CGH policy and procedure.
- Spanish speaking a plus.
- EPIC experience a plus.