Childress Klein

301 S College St.
Charlotte , NC
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Tenant Services Coordinator

Childress Klein
Charlotte, NC Full-time
Posted on January 10, 2019

While Childress Klein exists to develop high-quality, profitable real estate projects and provides the most competent and professional property management possible, we believe that our success is derived from the success of our employees. That’s why we provide them the tools and training to further develop their skills, open work environments that help stimulate an ongoing exchange of ideas and the opportunity to be fulfilled both personally and professionally.

As part of our commitment to our employees, Childress Klein provides an exciting Wellness Program with quarterly activities, incentives and rewards. We also believe in “giving back" to the community where we live and work and encourage employee participation in company-sponsored voluntary activities.

•Time off includes Earned Time Off “ETO" days plus 9 Holidays annually
•Tuition Reimbursement Program available for eligible employees to continue job-related training and education
•Employer subsidized YMCA membership
•401(k) plan with 3.5% match
•Great medical PPO plan with co-pays
•Dental plan benefits include preventive care paid at 100% and most other dental services paid at 80%, after the deductible, to an annual maximum of $1250 per covered individual
•Flexible spending plan available to set aside pre-tax dollars for dependent care and medical spending
•Company paid life insurance and disability insurance
•Supplemental vision, life and disability insurance available
•Company-provided mobile devices for employees in positions requiring flexibility

As a candidate for employment with Childress Klein, you are required to undergo confidential pre-employment drug and background screenings.

Job Status: Full time, Salaried Non-Exempt

The tenant services coordinator will manage corrective and proactive service requests in a Class-A suburban office park setting. The tenant services coordinator is responsible for facilitating and following up on all requests to ensure complete satisfaction and resolution of complaints. The essential duties of this job include the following:

Receive and respond to tenant service requests and complaints, coordinate work order requests with engineering, housekeeping, security and property management work groups. Follow up daily with tenants to ensure complete satisfaction of delivery of services and resolution of complaints. Keep building management personnel informed of tenant concerns, complaints and building issues.

Maintain the online work order system including entering data, running reports, updating tenant location information and facilitating the entry and set-up of new tenants and employees. Work with security and property management to coordinate contractor access requests and workflows through a web based application.

Provide general administrative support to the building management team as needed.

Qualifications include: An associate’s degree or four-year degree in business or a related field preferred; minimum 3 years administrative experience, preferably in the commercial real estate industry, or equivalent combination of education and or experience. Working knowledge of SharePoint as a business tool highly preferred.

Strong computer skills; people-oriented; excellent phone and customer service skills; ability to communicate clearly and effectively; sound reasoning ability.