Senior Parking ManagerChildress Klein
The Senior Parking Manager is responsible for leadership and direction of Childress Klein Parking, an organization responsible for the management and operation of five large revenue producing parking garages in Uptown Charlotte consisting of 4,700 parking spaces.
This position is responsible for maintaining and strengthening positive parker experience, achieving high levels of occupancy and revenue, and monitoring all financial activity. The Senior Parking Manager coordinates with various stakeholders to provide timely and accurate reporting related to parker leasing activity, monthly and visitor parker accounts receivables, and overall parking metrics required to support and achieve client objectives.
Essential duties include the following. Other duties may be assigned.
- Workforce Management - Oversee performance of the parking management team and identify proper staffing levels for attendants, cashiers, and parking coordinators. Responsible for hiring, performance appraisals, rewarding and disciplining employees and addressing complaints and resolving problems.
- Budgets, Revenue Collections and Payables - Prepare and manage annual budgets for garages to include operating expenses, capital projects to preserve the value and functionality of garage systems, and accounts receivable related to monthly parker leases and visitor parking revenues.
- Parker and Client Experience - Look for value-added opportunities to enhance services to existing clients and strive to continually appeal to visiting parkers in the uptown area. Responsible to create and maintain relationships with similar parking service providers in the Uptown Charlotte area in order to understand competition with the goal of continual improvement and competitive advantage.
- Customer Service - Participate in the resolution of heightened client and customer concerns in a diplomatic and expedient manner, demonstrating a high level of discretion when escalating matters to the attention of senior leadership.
- Technology - Work with vendors and service providers of parking technology and hardware/software systems to maximize use of parking software to increase efficiency and maximize occupancy and revenue.
- Repairs, Maintenance and Capital Improvements - Work with vendors and service providers to ensure high levels of operational efficiency and uptime of all parking equipment and systems including gate arms, transponders, ticket dispensers, pay stations, etc.
- Reporting - Manage the preparation of parking management reports and executive summaries with primary emphasis on statistical reporting and revenue management. Reports are planned and on-demand.
- Communication - Support the communication department by providing timely and relevant notice of street closures and activity in the surrounding areas that impact garage entrances/exits, and communicate rate adjustments to monthly and visitor parkers.
- Major Impact Events- Lead and support the parking operations team during major events that impact garages and parkers’ smooth ingress and egress. Anticipate and plan for traffic and parking related activity that could impact or interrupt parking operations and related business continuity.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: A Bachelor’s degree in Business Administration, Accounting or related field from an accredited college or university. A minimum of three years in a supervisory role and five years of experience in a parking related field. An equivalent combination of education and experience may be considered in lieu of a college degree.
Computer and Technology Proficiency: High degree of proficiency in computer technology and applications typically used in parking management such as Microsoft Office Suite, accounting software, work order systems, and other technology tools; intermediate to advanced knowledge of Microsoft SharePoint preferred
The candidate must stay up-to-date of advances in parking technology and seek to deploy new technology as appropriate for all aspects of parking operations and parking customer service platforms.
Language Skills: Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from customers, partners, employees and the general public.
Accounting Skills: Ability to perform financial analysis; ability to manage accounting and reporting for cash receipts, accounts receivable, accounts payable, and bank account reconciliations; ability to create and monitor budgets. A general understanding of financial statements is required.
Interpersonal Skills: Ability to communicate clearly and effectively, both orally and in writing, present a professional image at all times, gain the trust and confidence of others, work cooperatively with a variety of individuals, and always project a positive attitude.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will spend a reasonable portion of his/her time at a desk, although the employee will also spend a large portion of time traveling in and around parking garages, loading docks and associated grounds. While performing the duties of this job, the employee is frequently required to sit, write, type, talk and hear. The employee is often required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Reliable transportation is required, as is the ability to work overtime and to take calls at any hour of day or night.