Front Desk Assistant
CommonBond invites qualified applicants to apply for a Front Desk Assistant position. It is located within easy access to transit and jobs in the Southdale area. The Site Front Desk Assistant is responsible for greeting visitors, answering phones, keeps the building secure, and provides administrative support to property manager and other site staff.
Why CommonBond Communities?
Competitive salary and comprehensive benefits package
Employee recognition and rewards program
Employee referral program
A respectful and growth-oriented workplace
Ongoing training and professional development
A chance to make the difference in the community!
Essential Functions
Answers and directs incoming phone calls, visitors and residents and takes phone messages.
Answers general inquiries about programs, services, site amenities, and promotes site to general public.
Maintains confidentiality of all correspondence or documents.
Follows all policies and procedures to maintain a safe and secure environment.
Maintains resident relations to insure proper image of the site, staff and CommonBond Communities.
Refers residents to services staff and programs as needed.
Provides access to building as appropriate for emergency personnel, service deliveries, etc. as needed.
Attends to building janitorial needs as directed or in response to emergency.
Maintains the visitor sign in log book and updates management staff of visitor issues.
Maintains the key sign out log for program services.
Receives and assists with resident complaints and reports to property or assistant property manager.
Assists with recording resident requests for maintenance work.
Addresses resident concerns in a timely manner and reports them to property manager.
Complies with all fair housing laws.
Minimum Requirements
High school diploma or equivalent.
Excellent verbal, written and interpersonal skills.
Two years experience working with front desk/property monitoring environment or equivalent.
Knowledge in MS Office Suite (Word, Excel,) applications.
Detail oriented; able to manage multiple projects and/or tasks.
Demonstrated ability to maintain an accurate filing and record keeping system.
Knowledge and ability to work with diverse, economic, racial and cultural population.
Knowledge of safety and security processes and procedures.
De-escalation and negotiating techniques.
Ability to respond to emergency situations in a calm, professional manner.
Ability to answer a multi line phone system
Must have access to reliable transportation