Customer Service Representative

COPY EXPRESS OF CHARLOTTE   Charlotte, NC   Full-time     Call Center / Customer Service
Posted on May 4, 2023

Customer Service Representative

Assist customers placing orders via email, website, phone and in person.

• Quote and process various types of digital and offset printing jobs
• Manage client expectations and multiple evolving projects simultaneously
• Anticipate client needs, identify solutions and increase the value of service
• Support internal work processes and production needs (estimating, production, etc.)
• Other duties as needed
• Experience not required. We train motivated candidates completely

• Extreme attention to detail, strong organization and multi-tasking abilities for a fast-paced environment
• Self-motivated worker able to work independently as well as collaborate with our team
• Function well under pressure
• Innovative and creative thinker
• Perform tasks with a sense of urgency and dedication to doing things right
• Willingness to do what it takes to exceed customer expectations
• Enjoy working with customers and have strong people skills

• Excellent starting pay, opportunities for monthly bonuses, health insurance, paid vacation, holidays and personal days
• Performance based raises

Work Environment:
• We work hard, but are a fun place to work. A sense of humor is greatly beneficial!