jobs

Dimension Data North America

Charlotte , NC

Senior Consultant, United Communications Solutions

Dimension Data North America
Charlotte, NC Full-time
Posted on July 2, 2018

Senior Consultant, United Communications Solutions
Location: Charlotte, NC (headquarter) with work-at-home option available for all cities through-out the U.S. 
Duties: Lead Unified Communications projects involving Microsoft Lync and Microsoft Exchange including systems, storage, voice, and network architectures for enterprise; expert level, complex client environments; Microsoft professional with Microsoft MCSE Productivity qualification; configuration and installation in multiple technology areas; expert system level troubleshooter; integrated product knowledge; ability to design large, complex systems; interact with Dimension Data’s partners to maintain a current exposure to new technology concepts and provide a heightened sense of capability to the partner; establish IT architectures for highly complex client environments, work with the client at an expert level on IT planning cycles looking forward, set client standards that enable business improvements by implementing proper technology solutions and oversee the implementation of environments utilizing other resources as necessary; proactively provide experience in improving Dimension Data systems, services and operational processes; provide presales assistance within highly complex client environments; effectively establish, manage and possess the skills to repair the relationship with clients, ability to manage client expectations and escalations with ease; mentor Engineers and Senior Engineers toward the Consultant level; assist in presales efforts by attending meetings, presenting to customers, and helping to prepare design and scope of work documents; and interact with Dimension Data’s partners to maintain a current exposure to new technology concepts and provide a heightened sense of capability to the partner.
Requirements: 5 years of experience in the job offered or closely related position. Experience which may have been obtained concurrently must include 5 years of configuration and installation in multiple technology areas, expert system level troubleshooter, integrated product knowledge, and ability to design large, complex systems. Must be Microsoft Certified IT Professional in Enterprise Administrator on Window Server 2008 and Lync Server Administrator 2010. Mail Resume to: Nicole Salmond, DDNA, 11006 Rushmore Dr., Ste. 300, Charlotte, NC 28277