Front Desk/Concierge/Guard, Part-Time

First Service Residential   Charlotte, NC   Full-time     Hospitality
Posted on September 3, 2023

Front Desk/Concierge/Guard, Part-Time 

We are looking for an addition to our excellent team and would like to thank you for your interest. We have 34 apartments in a 10-story high-rise in South Park. Our residents are genuinely nice people that make it a pleasure to work here and provide them with excellent service.

The schedule repeats itself every 3 weeks. Week 1 – Sunday 11:30 AM to 7:30 PM and Saturday 3:30 AM to 11:30 AM. Week 2 – Sunday 11:30 AM to 7:30 PM and Saturday 11:30 AM to 7:30 PM. Week 3 – Sunday 11:30 AM to 7:30 PM. The ideal candidate would be flexible to fill in other shifts as needed. The hourly pay rate is $14.00.

Position Summary: The front desk/concierge person works independently, and without direct supervision.  Possesses strong communication, telephone and customer service skills.  Detailed oriented and able to multitask.  Meets and greets residents and guests; checks service providers in/out.  Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. 

Skills and Qualifications:  Lifting, surveillance skills, ability to deal with uncertainty, judgement, objectivity, dependability, emotional control, integrity, safety management, professionalism and reporting skills. 

Primary Job Responsibilities:   

  • Demonstrates excellent customer service, communication and time management skills. 
  • Monitors Emergency Response System. 
  • Greets and directs residents, guests and invitees. 
  • Responds to emergency situations in a timely and efficient manner. 
  • Monitors and controls access to the building. 
  • Maintains daily logs, records and forms. 
  • Resolves and follows-up on all requests/complaints/concerns. 
  • Maintains a safe and secure environment throughout the building/property. 
  • Follows safety procedures and maintains a safe work environment. 
  • Other duties as required. 

Shifts - 3:30 am - 11:30 am & 11:30 am - 7:30 pm.  Days vary and may include weekends/holidays.