Front Desk/Concierge/Guard Part-Time

FirstService Residential/Morrocroft Place   Charlotte, NC   Part-time     Hospitality
Posted on May 26, 2024

Position Summary: The front desk/concierge person works independently, and without direct supervision.  Possesses strong communication, telephone and customer service skills.  Detailed oriented and able to multitask.  Meets and greets residents and guests; checks service providers in/out.  Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Skills and Qualifications:  Lifting, surveillance skills, ability to deal with uncertainty, judgement, objectivity, dependability, emotional control, integrity, safety management, professionalism and reporting skills.

Primary Job Responsibilities:  
•    Demonstrates excellent customer service, communication and time management skills.
•    Monitors Emergency Response System.
•    Greets and directs residents, guests and invitees.
•    Responds to emergency situations in a timely and efficient manner.
•    Monitors and controls access to the building.
•    Maintains daily logs, records and forms.
•    Resolves and follows-up on all requests/complaints/concerns.
•    Maintains a safe and secure environment throughout the building/property.
•    Follows safety procedures and maintains a safe work environment.
•    Other duties as required.

Shift Hours:
    2rd shift – 11:30 am to 7:30 pm, Sunday and 2 Saturdays a month

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