Gaston College

Charlotte , NC

Institutional Research Coordinator

Gaston College
Charlotte, NC Full-time
Posted on September 16, 2018

The Institutional Research Coordinator supports institutional efforts to maintain and enhance a data-driven environment by assisting the Director of Institutional Effectiveness.  This position plays a key role in promoting a culture of evidence and inquiry and broad-based engagement by providing information and analysis for decision-making and continual improvement.


  1. Synthesize a broad, detailed knowledge of reporting and analytical tools, and keep current with new and emerging technologies and processes.
  2. Employ appropriate programming (typically SAS, Informer, and Excel) to identify populations and select samples, write queries, extract data, clean data, perform statistical analyses, and render reports through various mediums.
  3. Investigate and diagnose problematic data areas, verify data integrity, and determine and evaluate options for resolution.
  4. Collaborate with end users and validate reports for quality assurance.
  5. Translate reporting requests in order to accurately portray the information needs into usable information for quality and compliance issues.
  6. Analyze data to enhance understanding of student experiences and effectiveness of student support strategies and interventions.
  7. Collaborate with College leadership to identify data analysis needs and then assist in the collection, analysis and interpretation of data to meet those needs.
  8. Educate the campus community on comprehending and effectively using data results.
  9. Counsel and guide faculty and staff in designing qualitative and quantitative research.
  10. Facilitate the administration of surveys and course evaluations.
  11. Plan, compose, and produce regular institutional reports.
  12. Support institutional compliance with federal, state, contracted services, grants, and accrediting organizations' laws, rules, regulations, and requirements.
  13. Provide statistical expertise in analyses and reporting required for evaluation of student success and institutional initiatives.
  14. Meet the deadlines of users.
  15. Perform other duties as assigned that achieve the College mission and initiatives.
  16. Perform other duties incidental to the work described herein.



  • Bachelor's degree from a regionally accredited institution required.
  • Bachelor's degree from a regionally accredited institution in a related field (e.g., computer science, information systems, social science, educational research, statistics, or a closely related field) preferred.
  • Master's degree from a regionally accredited institution preferred.


  • At least two years of demonstrated experience in data retrieval and analysis required.
  • Experience with database applications and proficiency in MS Office, with strong skills in Excel required.
  • Familiarity and experience working with Ellucian (Datatel) Colleague or similar system required.
  • Strong written and verbal communication skills and the ability work in a collegial manner with faculty and staff required.
  • Excellent organizational skills with an attention to detail required.
  • Experience with SQL, SAS or SPSS, and Informer preferred.
  • Higher education experience preferred.