550 S. Caldwell Street
Charlotte , NC
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Account Representative - Inside (Legals, Celebrations, Obits)

Charlotte, NC Full-time
Posted on January 4, 2019

The Charlotte Observer is currently seeking an Account Representative - Inside (Legals, Celebrations, Obits) for our Regional Classified Department - Advertising Division. The successful candidate will support a high volume of classified advertising primarily public notices, with extremely high accuracy, timeliness and customer service, across the various markets our department supports.

Primary Responsibilities:

  • Accurately enter all announcements into the front end ad order entry system in timely fashion
  • Verify that all announcements are scheduled correctly and are error free
  • Assist the customer through the announcement placement process and answer any questions that they have
  • Meet set deadlines for ad entry, photo submission, proof approvals, etc.
  • Handle any issues that may arise due to production or finance
  • Follow credit policies and obtain pre-payment when necessary
  • Organize all files (both electronic and paper) to keep clear and accurate documentation of all announcements scheduled
  • Work with customers across multiple markets
  • Back-up as needed others area of the Classified Inside Team
  • Other duties as assigned. Duties listed are subject to change.

Key Competencies:

  • High level of accuracy
  • Must have ability to communicate information in a clear, professional manner; over the telephone, emails, and face to face.
  • Must have excellent writing, grammar and spelling skills, and have an aptitude in math.
  • Must possess excellent customer service skills, work well with the general public, and multi-task under deadline pressure.
  • Be organized, detailed oriented, self-motivated, and a team player.
  • Exhibits technical competency, e.g. utilizing the front end ad order entry system
  • Strong interpersonal, time management, and follow up skills are essential.
  • Empathetic when working with families on obits

Job Requirements:

  • High school required. College degree a plus.
  • At least one year work experience preferred.
  • Must be be computer literate; working knowledge of Microsoft OS and Google office tools; Type minimum of 45 wpm.
  • Maintain an organized area.

The full time position includes a competitive salary and a comprehensive benefits package. The Charlotte Observer is an Equal Opportunity Employer.