Front Desk/Concierge Guard Part Time

Morrocroft Place - FirstService Residential   Charlotte, NC   Full-time     Hospitality
Posted on July 7, 2024

Position Summary: The front desk/concierge person works independently, and without direct supervision.  Possesses strong communication, telephone and customer service skills.  Detailed oriented and able to multitask.  Meets and greets residents and guests; checks service providers in/out.  Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Skills and Qualifications:  Lifting, surveillance skills, ability to deal with uncertainty, judgement, objectivity, dependability, emotional control, integrity, safety management, professionalism and reporting skills.

Primary Job Responsibilities: 

Demonstrates excellent customer service, communication and time management skills.
Monitors Emergency Response System.
Greets and directs residents, guests and invitees.
Responds to emergency situations in a timely and efficient manner.
Monitors and controls access to the building.
Maintains daily logs, records and forms.
Resolves and follows-up on all requests/complaints/concerns.
Maintains a safe and secure environment throughout the building/property.
Follows safety procedures and maintains a safe work environment.
Other duties as required.

Shift:

Saturday/Sunday 11:30 am – 7:30 pm


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