General Statement of Duties
Performs specialized administrative, customer service, GIS and record-keeping work to support the Planning and permitting functions for the Town.
Distinguishing Features of the Class
An employee in this class perform a variety of specialized administrative, customer service, GIS and record-keeping duties in support of the Planning and permitting processes for the Town. Employee provides information to developers, contractors, and homeowners regarding the zoning, sign and demolition permit processes; reviews and interprets relevant Town ordinances to assist customers in obtaining proper permits; receives and routes applications; accepts applicable fees; issues approved permits; schedules and conducts compliance inspections; and tracks permits. Work also includes greeting the public, explaining requirements, establishing electronic and hard copy records, handling complaints, preparing reports, and other administrative duties. The work involves considerable public contact, and requires tact, courtesy, firmness, and the ability to communicate technical information to non-technical individuals. Work requires a working knowledge of regulations and codes and considerable knowledge of permit procedures. Work is performed under the supervision of the Planning and Zoning Director and is evaluated through observation, conferences, quality of the work completed, and feedback from the public.
Duties and Responsibilities
Essential Duties and Tasks
- Answers telephone and greets visitors; gathers and provides information based on knowledge of programs and procedures; uses tact and discretion to deal with difficult and angry customers.
- Provides assistance to the public for obtaining permits; interviews customers to determine what type of permit is needed; provides appropriate applications and addenda; accepts applications for permits; compiles necessary information to complete permit, verifies contractors’ licenses are current and appropriate for the work to be performed; issues permits for zoning, signs and demolition upon approval of applications.
- Reviews plot plans and zoning permit applications to ensure compliance with requirements such as use, bulk, placement and parking ratios; schedules and conducts compliance inspections.
- Assists developers, builders, contractors, and the general public with various planning program areas and ordinances, development services including zoning information, other State and federal regulatory compliance information, etc.
- Researches and compiles information on a variety of planning issues; gathers information from other jurisdictions and sources to evaluate potential changes to Town ordinances or processes.
- Maintains record of permits issued; enters permits, inspections and re-inspections information into computer and creates and maintains hard copy files with applications, inspection reports, etc., and retrieves filed materials based on knowledge of departmental activities.
- Maintains the Town’s Geographical Information System (GIS), producing maps for staff, public meetings and general public use.
- Prepares narrative staff reports and recommendations of limited complexity, such as conditional use permits and variances.
- Serves as support staff to the Planning Board and Board of Adjustment; prepares agendas and meeting notices; occasionally attends public meetings, assisting other Planning staff as appropriate.
- Prepares public notices or property owner verifications.
Additional Job Duties
Performs related duties as required.
Recruitment and Selection Guidelines
Knowledge, Skills, and Abilities
- Knowledge of planning and zoning principles and practices.
- Knowledge of principles and practices of research and data collection.
- Knowledge of modern office practices and procedures including office automation equipment and software for word processing, data base management, and spreadsheets.
- Knowledge of internet applications and GIS.
- Knowledge and ability to use correct grammar, vocabulary, and spelling.
- Ability to review plans and apply provisions of the ordinances and codes to determine compliance with regulations and application of regulations to field conditions.
- Ability to plan and organize administrative support activities and tasks.
- Ability to communicate effectively in written and oral form, in person and by telephone, and deal with difficult and angry customers.
- Ability to interpret permitting requirements and regulations and give information and instructions on departmental programs and procedures based on inquiries.
- Ability to establish and maintain effective working relationships with supervisors, co-workers, builders, developers, and the general public.
- Ability to create and maintain accurate and detailed records and files and to gather and compile data from a variety of sources to produce required and requested reports.
- Ability to work on several projects simultaneously and to work independently or in a team environment, as needed.
- Must be able to physically perform the basic life operational support functions of stooping, standing, reaching, pushing, pulling, lifting, fingering, talking, hearing, and repetitive motions.
- Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must possess the visual acuity to compile and compute data and statistics, operate a computer terminal, read extensively and proofread materials.
Desirable Education and Experience
Graduation from an accredited college or university with a degree in urban planning, geography or related field; or an equivalent combination of education and experience.
Special Note: This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Salary Grade 17 $43,343-$63,982