Crowd Manager
Department: Event Security
Position: Crowd Manager
Reporting To: Event Security Manager
Supervises: N/A
Pay/Benefits: Hourly
General Responsibilities:
Assist in providing each guest with a safe, comfortable and enjoyable environment to view events through complete knowledge of venue policies, available guest services and facility familiarization.
Specific Duties
Promote a family atmosphere, guest enjoyment and safety.
Enforce all guest conduct policies.
Assist guests with disabilities.
Impart guest information and direction.
Report unsafe and unpresentable circumstances within the work area.
Have superior knowledge of facility services and physical layout.
Guest complaint resolution.
Incident report documentation.
Limit entry to restricted access areas through proper checking of credentials.
Escort athletes/performers to and from locker/dressing rooms as directed.
Perform visual bag searches at gates to prevent entry of prohibited items.
Assist Guest Services and Guest Relations as necessary.
Clear seating areas and concourses post-event.
Prevent the departure of alcohol from inside the venue.
Facility policy enforcement.
Miscellaneous operational (day of event) duties as directed.
Supervisory Responsibilities:
Not applicable.
Other:
Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to stand or walk at least 7/8 of the work shift.
May be required to use their hands, stoop, kneel or reach with their hands up to 3/4 of the work shift.
May required to lift up to 10 pounds up to 1/3 of the work shift.
Vision requirements are color vision and the ability to focus.