Wingate By Wyndham

6050 Tyvola Glen Circle
Charlotte , NC

Shuttle Driver, Housekeepers, Front desk, and Night auditor

Wingate By Wyndham
Charlotte, NC Full time
Posted on May 7, 2018

Shuttle Driver

The Driver will operate a passenger vehicle safely and efficiently. The primary purpose of this position is to safely transport owners and guest to specific regularly scheduled routes. This position will promote Hotel Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Essential Job Functions

Responsibilities include, but are not limited to:

  • Greet guests and operate a passenger vehicle safely and efficiently: Responsible for following specific regularly scheduled routes, charter routes or responds to requests from dispatch or management for unscheduled pick‑ups or drop‑offs. Assists passengers in boarding and exiting vehicle. Loads and unloads luggage, packages and other items. Transmits and receives over two‑way radio system. Monitors traffic and weather conditions and notifies dispatch of potential problems. Reports accidents or other safety situations to dispatch. Inspects exterior and interior of vehicle at beginning of each shift. Responsible for ensuring inside and outside of vehicle are properly cleaned and fueled on an ongoing basis. Keeps interior of vehicle neat and orderly. Learns and provides guests and passengers with appropriate information regarding lodging, entertainment and attractions within service area. (60% time)


  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)


  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)


  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
  • Performs other duties as needed (5% time) 



Envision your career with one of the world's largest hospitality companies, Wyndham Hotel Group. We are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Wyndham Hotel Groups' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.

Produce the highest quality of cleanliness in guest rooms following established procedures. Treat fellow employees and guests with dignity and respect and uphold all company standards, policies, and procedures.


1. Clean guest rooms, according to preset standards. Principal tasks include but would not be limited to: vacuuming, dusting, cleaning bathrooms, cleaning kitchens and making beds.

2. Keep cart, linen room and equipment neat and orderly.

3. Follow established chemical procedures.

4. Provide information regarding the property and available services to guests promptly and courteously.

5. Turn in immediately all articles found in the guest rooms and handle according to Lost and Found procedures.

6. Report maintenance problems immediately.

7. Follow established key control procedures.

8. Follow all safety and energy conservation guidelines.

9. Report any unusual situations or suspicious activities to supervisor.

10.Perform other duties as assigned.


Front Desk

The front desk associate is the first recognized representative of Wyndham Vacation Ownership. They are a vital part to the operation of daily activities. Our front desk staff not only presents the face of the company to each guest, but also represents the company’s voice in greeting guests and answering phone calls. The front desk position includes the following functions

  • Kindly greet each member and guest in a fast-paced environment
  • Accurately manage an telephone and route incoming phone calls to the appropriate person
  • Check-in guests for their sales presentation tours
  • Occasional filing and organizing desk functions
  • Maintain an organized appearance of the front desk, lobby, and pro shop areas
  • Other duties within processes at the front desk


Night Auditor

The Night Auditor is responsible for servicing the guests and ensuring the quality and efficient service as part of the front office team.

Fundamental Requirements:

· Responsible for all front desk functions including check-ins, check-outs, payments, PBX operation, etc.

· Preparation of reports for night audit and ensuring that the Front desk is covered at all times

· Informs management of any unusual activity during the course of their shift

· Complete guest financial transactions, act as general cashier for guest, complete drops and responsible for drawer accuracy

· Prepares express check-outs

· Balances all credit card room charges

· Reports accidents, injuries, near-misses, property damage or loss to supervisor

· Reports unsafe conditions to supervisors

· Follows safety and security procedures and rules

· Reviews room and tax postings for accuracy

· Ensures all house charges are posted accurately and in a timely fashion

· Completes all room night audit reports

· Maintains a clean work area

· Displays full awareness of current status of the property and ensures smooth transition from shift to shift

· Other duties as required